MyDQExperience is Dairy Queen’s customer feedback survey at www.mydqexperience.com. Enter your receipt code, answer questions about your visit in 3-5 minutes, and receive a validation code for a free Dilly Bar. Valid for US and Canada residents 18+.
What MyDQExperience Actually Is
MyDQExperience is the official customer satisfaction survey run by International Dairy Queen Inc. You visit www.mydqexperience.com after eating at DQ, enter a code from your receipt, and answer questions about your experience.
The survey takes 3 to 5 minutes. Once you finish, you get a validation code that you can exchange for a free Dilly Bar or another treat on your next visit.
Dairy Queen also runs a similar survey at www.dqfanfeedback.com. Both are official. The main difference is the entry method. MyDQExperience uses a printed survey code, while DQFanFeedback uses your store’s phone number. Both give you the same reward.
The company uses your feedback to improve food quality, service speed, and store cleanliness across its 7,700+ locations worldwide.
Survey Requirements You Need to Know
You must be at least 18 years old to participate. The survey is open to legal residents of the United States and Canada only.
You need a valid Dairy Queen receipt with a survey code printed on it. Each code works only once. You cannot use the same receipt twice.
Complete the survey within 3 to 7 days of your visit. The exact time limit is printed on your receipt. After that window, the code expires and cannot be used.
Dairy Queen employees, franchise owners, and their immediate family members cannot participate. This keeps the feedback genuine and unbiased.
You need internet access and a device (phone, tablet, or computer) to take the survey. The website works on all major browsers and is mobile-friendly.
How to Take the DQ Survey (Step by Step)
- Go to www.mydqexperience.com. Open any web browser and type the URL exactly as shown. Make sure you’re on the official site.
- Choose your language. Select English, Spanish, or French before you start. This setting applies to all survey questions.
- Enter your survey code. Find the code on your receipt (more on this below). Type it carefully into the field provided. Include any dashes or spaces if shown.
- Provide visit details. Enter the date and time of your visit. This information is printed on your receipt next to the survey code.
- Answer the survey questions. You’ll see questions about food quality, service, cleanliness, and your overall experience. Answer honestly based on your visit.
- Receive your validation code. After the last question, a unique validation code appears on your screen. This is your reward coupon.
- Write the code on your receipt. Use a pen to write the validation code on your receipt. Keep it safe. You’ll need to show it when you redeem your free treat.
The entire process takes about 5 minutes if you have your receipt ready.
Finding Your Survey Code on the Receipt
Your survey code is usually printed near the bottom of your Dairy Queen receipt. Look for a section labeled “Customer Survey” or “Tell Us About Your Visit.”
Different Code Formats Explained
Dairy Queen uses different code formats depending on the store and the receipt system.
Some receipts show a 10-digit phone number instead of a survey code. In this case, you’ll use www.dqfanfeedback.com and enter the phone number along with the date and time.
Other receipts have a 15-character alphanumeric code. This is the standard format for MyDQExperience. It includes letters and numbers with no spaces.
A few locations print a 19-digit code. This longer format works the same way as the 15-character version.
If your receipt doesn’t have any code, check both sides. Sometimes the survey information prints on the back. If you still can’t find it, the store may not be participating in the survey program at that time.
Receipt codes fade quickly, especially if exposed to heat or sunlight. Enter your code as soon as possible after your visit.
Survey Questions You’ll Answer
The survey asks about specific parts of your Dairy Queen experience.
You’ll rate the quality and taste of your food. This includes freshness, temperature, and whether your order matched what you expected.
Questions cover order accuracy. Did you get everything you ordered? Was anything missing or incorrect?
You’ll evaluate service speed. How long did you wait? Was the wait time reasonable for what you ordered?
The survey asks about staff behavior. Were the employees friendly? Did they greet you? Did they handle your order professionally?
You’ll rate restaurant cleanliness. This includes the dining area, restrooms, and overall appearance of the location.
Overall satisfaction questions ask if you’d visit again and if you’d recommend Dairy Queen to others.
Most surveys include an open comment box where you can share additional thoughts or describe specific issues.
Your Free Dilly Bar Reward
After you complete the survey, you receive a validation code. This code is your coupon for a free Dilly Bar on your next visit.
The validation code expires 30 days after you receive it. You must use it within that window. Check your receipt for the exact expiration date.
To redeem your reward, bring your receipt with the validation code written on it to any participating Dairy Queen location. Show it to the cashier before you order.
Some locations may offer a different free item instead of a Dilly Bar. Your receipt will specify what you can redeem. Common alternatives include a small cone or a discount on your next purchase.
You can only redeem one validation code per day per person. The reward is non-transferable and has no cash value.
Not all Dairy Queen locations participate in the survey reward program. Most corporate and franchise stores do, but some locations opt out. If your local store doesn’t accept survey codes, try a different location or contact customer service.
Common Problems and How to Fix Them
If you see an “invalid code” error, double-check what you typed. Receipt codes often include both letters and numbers. It’s easy to confuse O with 0 or I with 1. Try entering the code again, carefully checking each character.
Expired codes won’t work. If your receipt is more than 7 days old, the code is no longer valid. You’ll need a new receipt to participate.
If the website won’t load, check your internet connection first. Try refreshing the page or using a different browser. Clear your browser cache if the problem continues.
“Code already used” errors mean someone has already entered that survey code. Each code works only once. If you’re certain you haven’t used it, the code may have been entered by mistake. Contact Dairy Queen support for help.
Damaged or faded receipts cause problems. Thermal paper fades quickly when exposed to heat or light. If you can’t read your code, try holding the receipt at different angles under good lighting. If that doesn’t work, you won’t be able to complete the survey with that receipt.
For receipts without codes, verify that your store participates in the program. Ask a staff member or call the store directly. Some locations don’t print survey codes during certain promotional periods.
Customer support for survey issues: call 1-866-793-7582 (US) or visit the contact page on the official Dairy Queen website.
MyDQExperience vs DQFanFeedback Explained
Both MyDQExperience and DQFanFeedback are official Dairy Queen customer surveys. They’re not competing programs. There are different entry methods for the same feedback system.
Use www.mydqexperience.com if your receipt has a printed survey code (15 or 19 characters). This is the most common version.
Use www.dqfanfeedback.com if your receipt shows a phone number instead of a code. You’ll enter the phone number, date, and time to start the survey.
Both surveys ask the same questions. Both give you a validation code for a free reward. The questions, time commitment, and redemption process are identical.
If you’re not sure which to use, check your receipt. It will indicate which website to visit.
Mobile Survey Tips
The MyDQExperience website works on smartphones and tablets. You don’t need to download anything. Just open your mobile browser and visit the site.
Use Chrome, Safari, or Firefox for the best mobile experience. Avoid outdated browsers that may not display the survey correctly.
Make sure you have a stable internet connection. Complete the survey in one session. If you close the browser or lose connection, you may need to start over.
Take a screenshot of your validation code after you finish. This gives you a backup in case your receipt gets damaged or lost before you redeem it.
The official Dairy Queen app (available for iOS and Android) doesn’t include the survey. You still need to visit the website through your mobile browser.
Quick Answers to Survey Questions
The survey takes 3 to 5 minutes to complete. Most people finish in under 5 minutes if they have their receipt ready.
You can take the survey multiple times, but you need a new receipt with a unique code for each entry. One receipt equals one survey.
No purchase is technically required to enter, but you need a receipt code to access the online survey. Alternative entry methods (mail-in) may be available. Check the official rules on your receipt for details.
Expired codes cannot be reused or extended. Once the 3 to 7 day window passes, that code is permanently invalid.
Rewards may vary by location and promotional period. While the free Dilly Bar is standard in December 2025, some stores offer different items or discounts. Your receipt shows what you can redeem.
Dairy Queen doesn’t sell or share your survey responses. The information is used only for internal quality improvement. You don’t need to provide personal information beyond your visit details and optional contact information for follow-up.
The survey is legitimate and safe. Make sure you’re on the official www.mydqexperience.com domain. Avoid third-party sites that claim to offer the survey.
